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Stand Up Paddle FAQs

What is Stand Up Paddleboarding (SUP)?
It is a very stable surfboard to stand on and use a long paddle in your hand to glide across the water and experience sea life and landscape that normally cannot be accessed.

Do I have to know how to surf?
Not at all, but you must know how to swim. Unless you specify stand up paddleboard surf lesson, you will be in still water.

Is there a minimum or maximum age or size to paddle?
The minimum age is 7 years old. Has long as you are in good health there is no reason why seniors cannot paddle! Also, our boards can handle up to 285 lbs, so come out a paddle for a great workout!

What do I need to bring?
Please wear a swimsuit and sun protection. You may also want to bring something to drink (we will have limited water). We also sell all natural sunscreen with zinc, polarized sunglasses with lanyard, hats, and sun shirts if you would like to purchase them.

What about weather and water conditions?
A light mist in the hot weather is okay for paddling. But no padding in heavy rain or thunderstorms! We will then reschedule. If in doubt, please call. Also, if we deem the water conditions for the day dangerous we reserve the right to reschedule (safety first).

I am just one person; can I join a group lesson?
Yes, just sign up for a group lesson and you will be added into a group at the specified time. Remember, private lessons are also available.

Where do I go for my lesson?
Once you specify the area you are based in and the date and time you prefer, we will email you the location details that are closest to your needs.

Is gratuity included?
No, but it is not required. If you want to let your instructor know what a great job he or she did, it is a way to do that! Or referrals are always welcome too!

Do you do parties, events, youth groups etc?
Yes, we love to! It is a great way to get kids involved in a fun sport and outdoors! Also, it is a wonderful team building experience for work parties.

What is your refund and rescheduling policy?

Weather Delays: All lessons will take place at their scheduled time as long as the weather permits. Urban Kai reserves the right to postpone lessons at their discretion due to weather or conditions they deem unsafe. If conditions or weather prevent the lesson from taking place, the lesson will be rescheduled for future convenient time or credit will be issued for future lesson.

Cancellations: Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Rescheduling: If there are open times, you may reschedule so up to 24 hours prior to your scheduled lesson. If there are no open times, cancellation terms will apply. Lessons may be rescheduled one time only.

No Shows: There is no refund or re-scheduling for no-show lessons.

Circumstances: We are not responsible for expenses incurred due to transportation related delays, illness, or any other circumstances.

Refund/ Return Policy: 

• UPS now charges for any “refused” shipment. You will incur a “refund shipment” charge plus the reship charge if an order cannot be accepted from the UPS delivery person, and is returned to us.
•All returns MUST be approved prior to return and a “Return Authorization” number MUST be obtained.
•All returned goods must be current items and in resale condition (unless defective).
•Credit will be issued subject to a restocking charge
and inspection.

Privacy Policy: 


What information do we collect?


We collect information from you when you place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
13090 Gandy Blvd.
St. Petersburg, FL 33702