Privacy Policy for Urban Kai

Effective Date: October 29, 2024

At Urban Kai, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services. By using our website, you agree to the terms of this policy.

1. Information We Collect When you visit our website or interact with our services, we may collect the following information:

• Personal Information: Includes your name, email address, phone number, billing information, and any other information you provide when booking tours, purchasing products, or subscribing to our newsletter.
• Usage Data: Information on how you access and use our website, including your IP address, browser type, and pages visited.

2. How We Use Your Information We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services.
• To process payments and deliver bookings or orders.
• To communicate with you regarding your bookings, services, and updates.
• To improve our website, products, and services.
• To comply with legal obligations and prevent fraudulent activities.

3. Cookies and Tracking Technologies We may use cookies and similar tracking technologies to enhance your browsing experience. These cookies may store information about your preferences or browsing history. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: To process payments, manage bookings, or deliver other services on our behalf.
• Legal Authorities: If required by law, to comply with a legal obligation, or to protect our rights and property.

5. Data Security We prioritize the security of your personal information. We implement appropriate technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction of your data.

6. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies independently.

7. Your Rights You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us at [Insert Contact Information].

8. Changes to This Privacy Policy Urban Kai reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: contact@urbankai.com
• Phone: 813-598-1634

For SMS-based registration, we maintain strict compliance with carrier SMS policies to ensure lawful and respectful communication with our customers. Here’s an outline of the process:

1. Carrier Compliance: Adherence to carrier policies is essential for SMS communications, as they set specific guidelines on consent, content, frequency, and opt-out options. We follow carrier policies rigorously, which include:

   • Clear disclosure about the frequency and type of messages users will receive.
   • Ensuring opt-in and opt-out options are easy to use and understand.
   • Adhering to limits on message frequency to avoid spam and maintain relevance.

2. Detailed Information via SMS: When using SMS for communication, we ensure that all messages are concise, informative, and relevant. Examples of SMS communications may include:

   • Booking confirmations or reminders.
   • Notifications regarding changes or cancellations.
   • Exclusive updates or promotions with the user’s prior consent.

   Each message will include our business name and, if applicable, a link to more detailed information or instructions on how to manage message preferences.

3. Obtaining Consent: Consent is a critical part of our SMS communication strategy:

   • Explicit Opt-In: Users must explicitly opt in to receive SMS messages by checking a box or responding with a keyword during the registration process. This process is transparent, explaining the nature and frequency of messages.
   • Confirmation Message: After opting in, users receive a confirmation SMS outlining their message preferences and instructions on how to stop receiving messages at any time.
   • Clear Opt-Out Options: Each SMS includes a simple way to opt out, often by replying with a keyword like “STOP.”

By following these practices, we ensure users fully understand and agree to receive SMS communications, thus aligning with both legal requirements and carrier policies for user consent.